Frequently Asked Questions

Welcome to our FAQs section. If you can’t find the answer to your question then livechat us at the button below.

CD & DVD

Standard Time vs. Quick Time

What are your turnaround times?

If you are in a hurry and require turnaround times of less than 5 working days or you need less than 500 discs, Duplication (Quick Time) is the way to go. For longer turnarounds and larger quantities, Replication (Standard Time) may be the option for you.

Do you have a minimum/maximum quantity for orders?

Strictly speaking, no. We have done promotional discs for small distribution projects as well as multi-million discs for bulk delivery and mail-outs.

If you do not see your desired quantity in our shop then hit our contact form or speak to us on livechat.

Printing & Packaging

What printing methods to you use to print on discs?

We choose the best printing method according to suitability of the disc image and your turnaround requirements, but in general we offer 3 different types of printing for disc onbody artwork:

  • Inkjet CD Printing
  • Screen Printing
  • Offset Printing
      Could you tell me what each method means?

      Inkjet CD Printing
      Inkjet CD printing is ideal for printing multiple colours onto a specially prepared disc surface where there are photos / graphics and a quality up to 1440 dpi × 1440 dpi is required. All Inkjet printed discs have a UV sealing lacquer applied to protect the printed surface and enhance the print appearance.

      Screen Printing
      Screen printing is ideal when rich, vibrant colour results are needed that can only be achieved using PantoneTM (PMS) spot colours. If your artwork is made up of a bold or solid background colour with vector design and with text and comprises of 1 to 6 colours (always counting a white background as a colour), then screen-printing is more than likely the best option for you.

      Screen printing does however have its limitations. If you require a higher detail of print and your design contains photographic images, we recommend that you consider offset printing.

      Offset Printing
      Offset disc printing is now the preferred method by the majority of CD and DVD manufacturers. This format of printing is based on the 4 colour (CMYK) process and uses pixels rather than lines for resolution, giving your design detail closest to that of a photograph. Offset printers produce a higher resolution finish than screen printing machines, thereby allowing your design to contain more detailed graphics.

      We recommend you choose the offset printing process for a CMYK based print if your artwork is fairly detailed, uses a great deal of colour and tonal ranges or images. This technology can print up to 6 colours (4 CMYK + white + 1 other special colour) so it can accommodate a special logo or colour flash if needed.

      Could I get a sample of the disc before making a decision?

      Of course! If you would like to see a printed sample of any of these print types please request this here.

      Can my artwork cover the whole disc?

      Yes. Our screen and offset disc prints are available without the indented ‘stacking ring’ enabling you to design an image that covers the disc from an outer diameter of 117mm to an inner circle of 21mm. Our ink-jet discs have a pre-defined area that holds the ink from an outer diameter of 117mm to an inner circle of 23mm.

      What turnaround options are available for each technology?

      As it does not require any film or plate making, inkjet printing is also the most flexible solution for urgent turnarounds from 24 hours to 5 days.

      Screen and offset printing is generally only available to projects in excess of 500 units with a turnaround of 5 days plus.

      What packaging solutions do you offer?

      We offer all common packaging types as well as bespoke and highly complex hand made solutions, including:

      • Clear & Coloured DVD Cases
      • Paper and Plastic wallets
      • Printed card wallets
      • Digipak in CD and DVD case sizes
      • Rigid Box and Lid packaging
      • Folding Box cartons
      • Printed Inserts; Posters, Download Cards etc
      • Surface mounting
      • Metal Boxes
      • Wooden slipcases and custom case designs
      • No packaging at all; bulk or spindle
      How do I choose the right packaging for my product?

      Most products lend themselves to a particular packaging option. As a band releasing a music CD a Jewel Case or Digipak, both with booklet, is probably the natural choice. Similarly our DVD orders are mostly packed in DVD cases with printed parts. However, when it comes to standing out from the crowd or needing that exclusive special impact solution, our ideas and your gut-feel is probably your best barometer.

      Contact us for advice and options.

      What Printing methods do you use for printed paper parts and printed packaging?

      Digital Printing
      Digital printing is the ideal option for urgent turnaround or small volume printing. Digital printing technology has advanced to print card packaging. Our finishing systems allow all packaging types to be produced this way.

      Offset Lithoprinting
      We use offset-lithopress systems to produce large volume runs of paper parts and printed card packaging. This is a an up to 6 colour (CMYK + 2 colours or varnishes) This printing method is only viable when volumes are in excess of 300 units or the turnaround times are more than 7 days.

      What type of finishes are available on your CD/DVD packaging?

      As standard, paper parts and printed card packaging have a machine varnish applied to seal in the colour. All printed paper parts and packaging have several extra options available:

        • Full-UV varnish; to create extra shine across the whole item
        • Spot-UV varnish; to create extra shine on parts of the item
        • Matt or Gloss laminates; a special coating laminate to enhance appearance
        • Embossing; raising material in parts to create 3D effects
        • Foil Blocking; for true metallic finishes
        • Serialisation; Unique numbering for each and every package

        Media Formats

        What capacity of data can I put on DVDs/CDs?

        You can put up to the following data-load onto your discs, USB media is rated for a particular capacity so you can choose the right size according to your needs:

        Media Volume Sizes
        FormatMax Size
        CD-ROM700Mb
        CD-Audio80 Minutes (max 99 tracks)
        DVD-54.38Gb
        DVD-98.50Gb
        DVD-102x 4.38Gb
        How do I choose the suitable option for my project?

        Most file formats are self explanatory and the output format is in line with a published standard. The type of your project will define the output format and most common authoring tools or media recording software will give you a wizard or a selection of options that allow you to choose the right format from the start and guide you through the creation process.

        What file formats do you accept for CDs/DVDs/USBs?

        You can supply your data in a variety of formats according to the table below. You can either upload your files to our FTP server or supply physical copies, whichever works best for you.

        Acceptable Master Formats
        FormatMaster Type
        CD-ROMISO9660 File
        CD-ROMCD-R
        CD-AudioAudio CD (CD Text enabled)
        DVD-Video (not encrypted)Original DVD or DLT with DDP files
        DVD-Video (encrypted)DLT with DDP files ONLY
        Further reading, or…here comes the science bit…

        Standards for CD media are categorised by the colour of a standard format book. Your music CD is most likely going to be Red Book (Digital Audio) whilst a data CD will fall under the Yellow Book (CD-ROM) standard. DVD media specification is published as DVD Books that deal with a myriad of format differences, the most commonly used ones being DVD-Video and DVD-ROM or just DVD.

        You may have noticed the differentiation of DVD-5, -9 and -10. These largely related to the capacity of the medium, but it is important to note that DVD-5 are single layer discs with one data and one dummy substrate (a single 0.6mm thin disc) glued together to make a DVD. A DVD-9 contains two data substrates in two layers or dual layer “DL”, each selected by the laser switching layers during reading (that is the short 1 second pause when watching a movie). DVD-10s have 2 layers back to back, and you need to turn them around like vinyl records to changeover layers.

        DL or DVD-9 discs are best replicated as some older drives or DVD players struggle to sense the switching point between the two layers, which can severely affect playability. So for compatibility reasons we advise against duplicating DL media.

        CD/DVD Master Preparation

        What CD master types do you accept?

        We accept CD masters in a variety of physical formats. You can either supply us a copy ready medium like a CD-R or non-encrypted CD Replica, or as an image file on USB Flash Drive, Hard Disc or DVD-R.

        We also accept master image uploads direct to us through our secure upload section supplied in your order confirmation e-mail. Please ensure that the master image file is prepared in accordance with our mastering guidelines.

        How do I prepare my CD-ROM Master?

        For CD–ROM we recommend that the Master CD-R should be in compliance with Yellow Book Philips/Sony specifications and be prepared as follows:

        • Recorded as a Disc At Once single session mode
        • The data track format the master is Mode 1
        • Do not use CD-RW or DVD-RW discs
        • Use only new and high quality master media
        • Use lower recording speeds as it improves the readability of the disc
        • The discs must be free from dirt and scratches
        • Supply master in plastic case for better protection
        • Use only a special marker to write onto the disc surface
        • Do not write on the data side of the disc
        • Send us more than one copy of your master
        • Always keep a copy of your data – do not send your only copy

          Whilst we test all incoming masters for viruses we also recommend that you perform a virus check using recently updated anti-virus software. If we receive a master which contains a virus we will destroy this securely, but please note that we are unable to return this to you.

          Once you have burned your Master data onto a CD-R, check the disc’s functionality on as many different drivers and computers as possible. This will help you identify and troubleshoot any errors in your master preparation.

          How do I prepare my CD-Audio Master?

          For CD–Audio we recommend that the Master CD-R should be in compliance with Sony / Phillips Red Book specifications made as follows:

          • Maximum CD Play time 79 minutes
          • Maximum number of tracks 99
          • Indices per Track maximum 99
          • Sampling frequency 44,1kHz
          • Track length must be longer than 4 seconds
          • Pause before the first track must be 2 seconds minimum
          • Add CD Text if needed but test thoroughly
          • Recorded as a Disc At Once single session mode
          • The data track format the master is Mode 1
          • Do not use CD-RW or DVD-RW discs
          • Use only new and high quality master media
          • Use lower recording speeds as it improves the readability of the disc
          • The discs must be free from dirt and scratches
          • Supply master in plastic case for better protection
          • Use only a special marker to write onto the disc surface
          • Do not write on the data side of the disc
          • Send us more than one copy of your master
          • Always keep a copy of your data – do not send your only copy
          • Supply separate track list in accordance with the below

            The track list must contain the order, names and times of the individual audio tracks and total playing times. We also recommend specifying the lengths of gaps between the tracks. Should the CD contain text information you must state this in your documents (CD-Text, IRC Code, UPC/EAN disc code, CD+Graphics or Karaoke lyrics). Once you have burned a CD Audio master, we recommend a test listening prior to sending it for production. We also recommend that you check items such as the CD-Text if it is required, as some devices do not display text correctly. This will help you identify and troubleshoot any errors in your master preparation. If you need to talk about submitting WAV, AIFF, MP3 please contact us for advice or for a separate studio quotation.

            How do I prepare my DVD (Data & Video) Master?

            We accept masters for DVD-ROM or DVD-Video in the following physical formats:

            DVD-5 / -10

            DVD+R, DVD-R 4.7 GB (General/Authoring) DLT tape Type IV in DDP 2.0 or CMF format; 1 tape per layer DVD-R with DDP or CMF image; one disc per layer DDP 1.0 and DDP2 formats are accepted in DVD-R. The master image in DVD-R should be burnt to the disc’s main sector Hard disc / USB flash drive with DDP or CMF image 1.0

            DVD-10 notes: Production of a DVD-10 requires 2 correctly identified masters (one for each side). Please, identify any masters sent as follows:

            • One master that contains Side A or 1
            • One master that contains Side B or 2

            DVD-9

            DVD-R/+R Double Layer / Dual Layer (DVD-R DL master should be fully prepared for release). DLT tape in DDP 2.0 or CMF format; 1 tape per layer DVD-R with DDP or CMF image; one disc per layer (L0 and L1) Hard disc / USB flash drive with DDP or CMF image 1.0

            DVD-9 notes: Production of a DVD-9 requires 2 correctly identified masters (one for each layer). Please, identify any masters sent as follows:

            • One master that contains layer 0.
            • One master that contains layer 1.
            • The disk has to be formatted as a DVD-9 so that the layer change flags etc. are taken into account. Also, the direction of scan for the second layer has to be specified (OTP or PTP).

            General Notes
            Please ensure that any burned DVD master provided is supplied without CSS encryption. If you wish to use CSS, Macrovision, or region coding, you must notify us and the supplied DDP image must be flagged for encryption. We accept DDP 2.0 and CMF 1.0 formats. Each DLT tape or removable hard drive must contain the following files: image, DDP (2.0 or CMF 1.0, also known as DDP 2.1) and Control.dat.

            If you supply your master as DVD-R and Dual Layer DVD-R these must be single session format only (Multi Session Format is not allowed). You can supply a Replica DVD from a previous run but it must not be copy-protected.

            For Replication we recommend that the Master data be created with the following specifications:

            • For DVD-R use the “Disk at Once” method to burn your master disc
            • Write the disc as a single session and not a multi-session
            • Finalise the disc so no further writing is possible
            • Use a dedicated burning utility and not one that is built into a computers operating system
            • Do not use CD-RW or DVD-RW discs
            • Do not use consumer DVD recorders to create DVD-Video masters
            • Use lower recording speeds as it improves the readability of the disc
            • The discs must be free from dirt and scratches
            • Supply master in plastic case for better protection
            • Do not apply copy protection to the masters directly
            • Use only a special marker to write onto the disc surface
            • Do not write on the data side of the disc
            • Send us more than one copy of your master
            • Always keep a copy of your data – do not send your only copy
            • Supply separate track list in accordance with the below
              How do I check that my Master works?

              If your master is a Video DVD-R, we suggest you put it in at least two different set-top DVD players and check the following:

              1. Make sure the video plays properly from start to end. Often errors occur in the middle of discs, so don’t just play the first chapter and assume the rest of the disc is good. Watch for stuttering video, frozen frames, or video that jumps to other points on the disc incorrectly.
              2. Listen very carefully to the audio to make sure it is in sync and doesn’t contain any clicks, pops, or distortion. Using high quality headphones is helpful in hearing the audio properly.
              3. Check all chapter points to make sure they start at the correct time.
              4. Make sure all navigation elements (menus, buttons, etc.) work properly.
              5. If it is a hybrid DVD, or a DVD-ROM, check it on both PC and Mac computers to make sure the files are visible and can be played and/or copied to the computer. Use the disc the way you expect your customers will use it and verify that it performs as anticipated.

              If your master is on DLT, there are software programs and systems, which enable you to check it, such as Sonic’s PrePlay. We suggest you follow the recommendations of the software or other verification system to check your DLT master. We also strongly suggest you get a check disc (which we can produce for you) and run it through the tests outlined above for DVD-R masters.

              Vinyl Pressing


              Which Vinyl Formats do you offer?

              We offer formats at 7″, 10″ and 12″.

              Which vinyl effect options are there?

              The standard is black vinyl pressing which provides you with the best sound quality, but we happily press your record on a variety of different colours or blend/combine colours to create something truly unique.

              Available options are:

                • Single colour, transparent or opaque
                • Splatter
                • Colour-in-Colour
                • Half/Half
                • Haze
                • Tri-colour
                • Premium colours

                Picture Discs

                Picture discs are vinyl records, which have a printed label “sandwiched” in between two clear vinyl sides. The label can cover the whole or part of the surface area. We offer 12″, 10″ and 7″ Picture Discs each in one weight category.

                What are the maximum playing times for each format?

                These are the theoretical recording lengths for various disc formats and different types of music recording. The table lists guideline values for one side of the disc:

                • Typical average values of geometric parameters of the groove
                • Mirror size
                • Horizontal & Vertical Amplitude
                • Size of disc
                • Length in minutes at 33⅓rpm
                • Length in minutes at 45rpm
                  Suitable for MOST COMMON types of music
                  Groove width40 µmDiameterAt 33⅓rpmAt 45rpm
                  Mirror size10 µm30cm / 12″19.38 mins14.36 mins
                  Horizontal A.20 µm25cm / 10″13.62 mins10.09 mins
                  Vertical A.10 µm17cm / 7″6.92 mins5.13 mins
                  Suitable for TECHNO music
                  Groove width50 µmDiameterAt 33⅓rpmAt 45rpm
                  Mirror size10 µm30cm / 12″11.45 mins8.48 mins
                  Horizontal A.70 µm25cm / 10″8.05 mins5.96 mins
                  Vertical A.5 µm17cm / 7″4.09 mins3.03 mins
                  Maximum TECHNICALLY POSSIBLE Values*
                  Groove width100 µmDiameterAt 33⅓rpmAt 45rpm
                  Mirror size10 µm30cm / 12″7.20 mins5.33 mins
                  Horizontal A.100 µm25cm / 10″5.06 mins3.75 mins
                  Vertical A.10 µm17cm / 7″2.57 mins1.90 mins

                  *This should be applied only in special cases, only when the frequency spectrum of the recording allows it or if it is not otherwise limited. A larger width of the groove than 70 μm is only feasible on the lacquer foil, and significantly impacts reproduction time. It also creates a certain dampening on the high frequencies, especially at the centre of the record, which is limited by the maximum possibilities of lacquer technology.

                  Printing & Pressing

                  How will my Vinyl be pressed?

                  The basic principle is that we start with a hydraulic press fitted with 2 pre-heated moulds and fitted with stampers (which holds your music!). The pre-heated vinyl matter is forced into the machine and sandwiched between two completely dry labels and the stampers are copied exactly into the vinyl matter. During this process the labels and vinyl matter are pressed under a pressure of 100 or more tons at a temperature of 160°C (345°F).

                  After the pressing mould is sufficiently cooled, the press opens and the vinyl record is removed, trimmed to the required size and visually inspected.

                  What kind of Label Printing does Duplion offer?

                  Centre Labels for Vinyl are printed on a special matt 150gsm material. These labels can be plain white, printed in 1 to 4 colours or have special pantone colours added as required. After printing they are baked to remove all humidity and then are pressed into the records at the same time as the record is pressed.

                  Test Pressing

                  Duplion recommend that you do Test Pressings, this is why it is built into our prices as a standard offering. Test Pressings allow the artist, band or label to ensure they are happy with the overall quality of the cut, sound and metalwork used before the full amount is pressed. Your test pressings will arrive with blank white labels and once approved we can finish your production.

                  Vinyl Master Preparation

                  How should I prepare my Master?

                  In order to provide the best source files Duplion would always recommend that you use a professional mastering engineer familiar with vinyl to master your tracks.

                  When we receive an audio master, we expect this to produced ready for vinyl production – meaning that the dynamics and range of frequencies have already been approved by you. Unless advised otherwise, we expect that you want the end product to sound the same as the supplied master. Our objective is to achieve the truest possible transfer of the supplied audio material to vinyl through the available technologies.

                  We ask that you supply a CD-R master burned in a mixed mode (audio-tracks and data tracks as WAV or AIF) OR a pure data CD with wav or AIF with 44.1 KHz 16 /24 bit stereo (other formats on request). The file names should begin with the side/track positions, e.g. A1.wav, A2.wav, A3.wav for side A…and B1.wav, B2.wav. etc.

                  To help you in creating the perfect source material we have listed some important steps…

                  1. Intensive high tones such as S and F vocal sounds in singing, high tone instruments, synthetic sounds or squeaking and peeping noises may sound distorted in the playback and also cause problems during the cut.
                  2. As far as the acoustics are concerned, a range below 20 Hz is not recommended in any event.
                  3. If the differences between the channels are too large, this may also result in distortions. In the same way, restrictions apply in regard to the cut: more space is required, and this may result in less play time and/or in a lower cutting level.
                  4. The identification groove has no influence on the playback result and does not create any pauses (adjacent titles). In the absence of special instructions, an identification groove will be assigned to each title.
                  5. Loop (locked groove): In the case of a cut of 33⅓rpm, a loop must have a length of exactly 1.8 seconds and in the case 45rpm of exactly 1⅓ seconds (one rotation)! The sequence which is to be repeated in the loop must be arranged in the master at least five times in succession, just as it should be heard in the playback.
                  6. We recommend that you create and assign a catalogue number to your Master (CD-R or WAV files) and associated artwork files. This will enable your materials to be easily identified.
                  7. When creating your catalogue number it is quite common to use a short abbreviation for your label and a number for your release like ABC-001 for example.

                  If you want to upload your files you can use the link in your order confirmation email or please ask your Duplion service contact for FTP details.

                  See also: How to prepare your artwork files

                  Ready?

                  Now use the following checklist to ensure you have everything ready for placing your order:

                  • Your Order Reference & part numbers, if you have them
                  • Your Master
                  • Your Artwork files, zipped
                  • Your Tracklist
                  • Your completed Copyright Declaration Form
                  • Any special instructions

                  Please thoroughly check, listen to and label each master before delivery as the contents of the master will – unless otherwise stated – be cut 1:1. Any special requests in regard to technical / sound processing must be clearly indicated and any additional charges will be provided by our audio mastering team.

                  Artwork Preparation

                  Which templates should I use?

                  If you did not download the templates when you placed your order, you can download them from our Templates page. Remember you also need to download the Copyright Declaration Form, which you need to complete and submit with your order.

                  How should I prepare my Artwork files?

                  Specific file format requirements are listed below, as a general guide you should observe the following:

                  • Colour images must be prepared in CMYK (NOT colour RGB, Lab etc.).
                  • Spot colours defined ONLY by the Pantone sample book (Matching system or Metallics).
                  • Resolution of colour images and images in greyscale – minimum 300 dpi in actual size!
                  • Resolution of black and white images (monochrome) – minimum 800 dpi in actual size!
                  • Files must not contain images in EPS format with postscript colour management or ICC profiles.
                  • Files must not contain images in DCS1 or DCS2 (separated EPS) format.
                  • For all types of printed materials add minimum bleed of 3mm to each outer edge.
                  • Include imposition for staple (V1) binding in the case of a document of 4 and more pages.
                  • Ensure that final size is indicated by crop marks.
                  What source formats can I submit?

                  We accept source materials only in the following formats:

                  PDF (*.pdf)

                  1. PDF files must be created from composite postscript using Adobe Distiller with appropriate JDD settings.
                  2. Do not create it by saving or export directly from your source application (e.g. Adobe InDesign, QuarkXPress, etc.). PDF files created in this manner have a different internal structure, which is not compatible with our output equipment (proof, CTP, platesetter). Problems can occur with processing fonts and with transparency, so in some cases PDF files created in this manner cannot be processed. Sometimes this can be resolved by re-saving into postscript and back into PDF. However we advise against that as we cannot be held responsible for small text errors that might occur due to re-saving.
                  3. Your PDF files must be set to be compatible with Acrobat 4.0 (PDF version 1.3), set Adobe Distiller for commercial printing purposes with preset profile (Press Optimized / Press Quality).
                  4. Please do not use OPI comments during creation.
                  5. Embed or outline all the fonts, if in doubt supply them separately.
                  6. If you use transparency in your files (Adobe InDesign, Illustrator) ensure that document resolution is set to 300dpi or above before printing to PDF.

                  Postscript (*.PS, *.EPS)

                  • Ensure these are composite (do not set separation!), we recommend original print drivers from Adobe or use the driver of our platesetter ScitexDolev4Press which we can send upon request.
                  • Don’t use a Linotronics driver, which creates a separated postscript file.
                  • Ensure that all fonts are supplied or properly embedded.

                  Submitting your files

                  How do I submit my Master and Artwork Files?

                  Once your Master Data and Artwork files have been prepared to our specifications you will need to get them to us, this can be done in two ways.

                  1. Send Physical copies of Master Data on CD-R or CD-RW and then a second Disc Containing Artwork and other attachments.
                  2. Upload a ZIP file(s) containing all required files.
                  Option 1: Sending Physical copies of Master and Other Files

                  When submitting Physical Masters please ensure you have submitted your Master Data according to Duplions Master Vinyl Data Preparation requirements and your Artwork according to Duplions Artwork Preparation requirements. Please submit your Master Data on CD-R or CD-RW separate to your Artwork file, which should be on another Disc.

                  Send your physical master and artwork files either by post or courier to:

                  Duplion Ltd FAO:
                  Studio Ref: “Your Order Number”
                  2 The Valley Centre
                  Gordon Road
                  High Wycombe
                  Buckinghamshire
                  HP13 6EQ

                  Here is a Checklist

                  When you are ready to send us your assets, please ensure to include the following:

                  • Your Order Confirmation Email Printout from portal.duplion.com
                  • Your Order reference, Catalogue number and part numbers
                  • Your Physical Master Source Data on CD-R or CD-RW
                  • Your Tracklist containing Track Number, Song Name, File Name, Time/Size of Track, Copyright Owner, Licence Status and for Vinyl – which side the track belongs to (e.g. A1 – A Side Song 1, B1 – B Side Song 1).
                  • Your Artwork files, Zipped on a Disc
                  • Your completed Copyright Declaration Form (and tracklist as above)
                  • Any special instructions
                  Option 2: File Upload

                  You have created your master and artwork files as per the instructions above so you should have now a minimum of 2 compressed files. Please check your order confirmation e-mail. Included in this mail you will find a unique secure link that you can use to upload your files to us directly from your computer, dropbox or any other preferred online storage facility using a html link. You can use this same upload section to submit your artwork files to us.

                  There is a 2GB limit on the secure upload link if your file upload is larger than 2GB we recommend that you send a physical master of your data. However, you can still use the file upload for any file that is smaller than 2GB or you can send us a download link for any files larger than 2GB using the same form. Alternatively you can send any master larger than 2GB by mail as per Option 1 above. If you cannot supply a download link and your order requires a faster turnaround than sending a physical master would allow, use the option on the form to request a one-off FTP account and we endeavour to reply to you immediately (9am – 5pm weekdays) with FTP login details to upload your master. We recommend the following order of events:

                  • Create Image file– (the image you wish your disc to be created from)
                  • Compress this into a ZIP
                  • Create a MD5 Checksum file of the compressed image file
                  • Upload Zipped Data file using the options set out in your secure upload section
                  • Create ZIP file of your Print Ready Artwork files
                  • Upload Print Ready Artwork on the same form
                  • Upload a PDF of the signed Copyright Declaration Form

                  If you have a tight turnaround time, but still need to send your master in physical form we strongly recommend that you follow the order of events above to send us your artwork as soon as possible. This way we can start the proofing process for your artwork, rather than wait for the physical master to arrive.

                  Miscellaneous Questions

                  USB Media

                  Do you supply USB or Flash Media?

                  Yes, we supply USB/Flash media in every possible configuration as part of our merchandise offering. We do not sell these online as there are too many possible variations, so please contact us with your requirements.

                  How can I supply data for loading onto USB?

                  You can supply your data as a flat file structure in a ZIP file. This can be sent on any media type that has the same or greater capacity than the target size.

                  Do you have templates for USB artwork?

                  Yes but due to the multitude of sizes and options we don’t have these available for download. Once you place an order with us we will send you the required details.

                  Once my artwork is ready how can I send this to you?

                  See Submitting your Files.

                  Delivery

                  What are your usual turnaround times for CDs/DVDs?

                  We offer from 24hr production to 12 working days standard turnarounds. The delivery time depends on your requirements and quite frankly the price you want to pay. We have many clients that use the 7 -10 day option 99% of the time, but when they are in a tight spot or have that mega-urgent requirement they know they can rely on us to make it happen.

                  Do these vary depending on the type of media being produced?

                  Yes. It is not possible to do certain configurations in every available format. Offset printed discs or print parts will take longer than 24hrs as well as mastering for replicated discs can exceed rush requirements. Please see the Duplication or Printing section of the FAQs to find out more about turnarounds and formats.

                  What are your usual Vinyl Pressing turnaround times?

                  Vinyl demand has increased at tremendous rates in recent years, with demand in peak times exceeding available capacity in the market. We have secured capacity at the plant but this is quickly taken up, so it is impossible to give you an exact turnaround time without knowing your detailed requirements. We aim to deliver within 8 weeks from receiving your order, at times lead times can be shorter, and it also depends how much time you need to review test pressings.

                  *Please note that turnaround is determined from the first day where we have approval of assets at 8:00 AM.

                  How are my orders delivered?

                  We deliver to you using the best method that gets to you one the day you need your goods to arrive. This may be Royal Mail, UPS or even our own vans. If more than one option suits your needs, we will use the most economical option.

                  How much will delivery cost?

                  Again this depends, smaller orders are usually free if you are in the UK (excludes N.I and Scottish Highlands). Our pricing models for larger orders and international shipments are very competitive, so please contact us for an exact quotation.

                  Can I pickup an order rather than you shipping it?

                  Of course, we are open 9am to 4pm everyday for collections. Just specify on your order that you wish to collect and we will inform you when your shipment is ready for collection.

                  Payment

                  What payment options are available to me?

                  We offer a variety of options, you can choose from the following:

                  • Cash on collection; only from our High Wycombe location
                  • Credit Card; over the phone or online
                  • Paypal; this incurs a 4% surcharge
                  • Bank Transfer; only from our High Wycombe location
                  • Cheque; no personal cheque, business accounts only

                  Can I open a credit account?

                  Yes, if you own a business or ordering on behalf of a business you can apply for a business account. Acceptance is subject to credit checks. Terms & conditions apply and a personal guarantee may be required.

                  Do you accept Paypal payments?

                  Yes we do, however we charge a small 4% handling charge to cover the administration costs Paypal imposes on us.

                  Do your prices include VAT?

                  VAT at the prevailing rate is charged on all orders, unless you are a customer in the EU and have supplied us with a valid EU Member state VAT ID. Our prices are displayed excluding VAT unless otherwise stated.

                  Will you supply VAT invoices?

                  Yes, as a VAT registered business all our orders are supplied with a UK compliant VAT invoice.

                  Returns

                  What if I am not satisfied with the final product?

                  We take product quality very seriously. So, if you are not satisfied with your product, simply contact us and we are happy to find a solution for you.

                  Do you have a returns policy?

                  Yes, please see our full Terms & Conditions

                  For each order you will need to complete and submit a Copyright Declaration to confirm that you either own the copyright or have the right to use the copyright to the content of your master and art and take full responsibility for the use of the content.

                  For audio files will also need to submit a track listing form, this must list the track number, song name and file name, time/size of track, copyright owner, license status and which Vinyl side the track belongs to. You can label the songs A1, A2… and B1, B2…, corresponding to your master track list.

                  Your Data

                  Do you have any restrictions on what data I can submit?

                  Yes. We do not accept any content that is racist, sexist, pornographic, inciting religious hatred or in any way discriminatory. We also need you to confirm that you have the permission to use or own the copyright on the content you supply to us.

                  I have my own FTP server can you download from this?

                  Sure, provide us with the access details and we can go from there. We usually expect you to have the correct format for the medium uploaded in a ZIP file. You should also provide us with a SHA checksum of your files, so we can ensure the data has not changed during transfer.

                  I don’t have source files but I have my old media, can you use this?

                  Depends, for CDs the answer is almost certainly yes. For DVD-Rom and Video, provided that the data is not encrypted in any way, we should be able to create masters for you. If your data is encrypted or otherwise copy protected we will need the original unprotected source files. See input formats for more information.

                  What happens to my files after the order is complete?

                  It is totally down to you. If you want us to keep hold of your masters, for future orders or just as a backup, we will do so. If you want us to destroy your master discs and any source files, we will securely dispose of any physical media by shredding it and delete any data files from our servers. Please note that even if you want us to keep your files, unless you specify a longer period we automatically destroy and delete your data 6 months after your last contact with us.

                  Terms & Conditions

                  Where can I find your Terms & Conditions?

                  Our full set of terms and conditions are available for download here.

                  Quick Browse FAQs

                  Use [+] or [-] to expand or collapse the menu.